Tiktok has a story.

 Recently, a video about the baggage handover service of the capital airport staff was widely spread on the jitter. 680 thousand tiktok fully demonstrated its popularity. The video publisher is an incoming passenger who has just arrived at Terminal T3 of capital airport. This "shaking friend" who seems to be a frequent passenger said: through so many airports around the world, only the T3 luggage conveyor belt of capital airport will have staff lift up their luggage one by one and give them a hand like it!

The story has a background
As the second busiest international hub in the world, Terminal T3 of capital airport is a great challenge to ground service personnel for its uninterrupted flight frequency, huge passenger flow and baggage transportation. In such a busy airport waiting hall, the service staff for each piece of luggage are so "gentle", instantly won the public praise.

After the "human flesh search", the hero in the video who constantly bends down to help passengers with "handle up" luggage service gradually emerges. This young figure named Zhang Renqi comes from the BGS Passenger Transport Department of capital airport. The passenger's view is just the "handle up" luggage service. This seemingly simple service, which is welcomed by hundreds of thousands of "shaking friends", is one of the trump services that BGS passenger transport department has been insisting on for a long time.

"Handle up" luggage service originated in 2004, which is the specific practice of BGS's service commitment of "treat passengers as friends and let customers become partners". Improve the efficiency of the majority of passengers entering the port, avoid the passengers' displeasure due to the disorderly stacking and crushing collision of luggage, and promote the benign relationship between the company and the passengers and the airlines The launch of each service is full of BGS's "think what the passengers think and rush the passengers". Just think about it: no matter the passengers from all over the world, as long as they arrive at the baggage claim carousel after getting off the plane, they can see the check-in luggage in an orderly and orderly way, and the passengers do not need to bend down and pick up their luggage to complete the journey of "say and go". It seems that only relatives can bring your journey to such a perfect state.

As soon as the "handle up" luggage service is launched, it has become an advantageous service item to attract airline customers, and it has been followed by several other ground service companies of capital airport. According to statistics, each luggage staff will bend over 2000 times a day according to the weight of the luggage. However, just as in the video, Zhang Renqi and his colleagues always insist on starting from the heart and doing it enthusiastically. In the limited guarantee time, they can create a comfortable service experience for passengers.

The story has meaning
The "handle up" luggage service is only a typical example of the many excellent services provided by BGS passenger transport department. As an important service window of ground service companies, the passenger transport department always adheres to the service tenet of "people's aviation for the people", combines with the increasing travel demand of passengers, explores and innovates differentiated and personalized services, so as to let passengers experience the silent care of moistening things, and improve the passengers' sense of pleasure and recognition of service.

In recent years, under the premise of ensuring flight punctuality and flight safety, the Ministry of passenger transport has actively implemented the bottom line requirements of "true service" of Civil Aviation Administration. Centering on the brand development strategy of BGS, the Ministry of passenger transport has launched quality services represented by "gold check-in", "enjoy two cabins", "worry free inspection", etc., attracting the favor and trust of many airline customers.

Among the numerous high-quality passenger transport services, the "worry free travel" service guaranteed by the Spring Festival transportation is particularly brilliant and widely praised by the public. The annual Spring Festival transportation period is the peak of the important guarantee task of the Ministry of passenger transport. Facing the annual growth of passenger throughput, the Ministry of passenger transport draws on the wisdom of the people and constantly excavates the service highlights, so that every passenger can travel safely, smoothly and satisfactorily in this festival of great significance to the Chinese people. Since 2016, we have launched a series of "worry free travel · happy sailing" series of spring transportation service measures to create a warm home road for returning passengers. The warm and thoughtful service has been affirmed by all walks of life. In addition to the Spring Festival transportation support task, the Ministry of passenger transport has carefully studied passenger demand, studied service skills, continuously improved service processes and standards, and continuously improved service quality. The three ACI evaluation results related to the Ministry of passenger transport ranked first among the five ground service units of capital airport for seven consecutive years. In the first quarter of 2018, it continued to lead the five ground service companies of capital airport with full scores.

The story has a continuation

High quality service has become a beautiful scenic line in the national ground service. With the efficient and high-quality service, the Ministry of passenger transport has established a good strategic partnership with airlines, and the brand benefits are remarkable. In the past two years, it has helped many airlines to achieve excellent results in the global and regional terminal rankings. In 2017, 2494 letters of praise were received from all walks of life.
The Ministry of passenger transport has always advocated the service concept of "service is a beautiful feeling and experience". Through the standardization of service etiquette, standardization of service terms and humanization of service process, the Ministry of passenger transport has built a service guarantee team with perfect combination of image and skills, family affection and care. The Ministry of passenger transport has constantly internalized and externalized the concept of true service in the heart and in the line. It has been interpreting the true meaning of service with perfect service. It has continuously launched high-quality service worthy of the country. It has led the industry standard with high-quality service, and created a service brand with lasting vitality, so that BGS can go from excellence to excellence and achieve brilliant achievements in excellence.