Special service posts of passenger transport department actively respond to the increase of UM operation

At the peak of summer vacation, um (unaccompanied children service) operation of major airlines is increasing. Um service objects are mostly school-age children, which needs special attention.

According to the special requirements and precautions in UM operation, special service posts of passenger transport department carry out retraining for all staff to ensure safety and care in the service process. When selecting employees who operate unaccompanied children, considering the particularity of small passengers, we will arrange "mother level" female employees to give priority to the whole process of escort: assist small passengers to check in, check in, and pick up luggage, etc., during the waiting period, there will be a special person to take care of them; when boarding, they will directly connect with the flight purser to complete the air journey safely and smoothly, and let them travel alone The "mother like" service experience is felt by the small passengers. For parents who are entrusted with um services for the first time, in consideration of their concerns and questions, the special service staff patiently and carefully introduces the service process of the airline to the parents of passengers, answers their questions and eliminates their concerns.