As epidemic prevention and control policies are gradually optimized and adjusted, the civil aviation industry as a whole continues to show a steady recovery trend, and some passenger flights are being gradually resumed. As a key force in ground service support at the capital airport, BGS attaches great importance to this and is comprehensively coordinating and integrating safety services with epidemic prevention and control efforts, going all out to ensure the safe operation of resumed passenger flights.

Deploy in advance to ensure efficient and smooth flight operations.

To ensure smooth operation of resumed passenger flights, BGS has made advance preparations by focusing on multiple aspects—including equipment and facility maintenance as well as staff skills training—to guarantee that all flight support tasks proceed smoothly and in an orderly manner. In terms of equipment support, BGS has stepped up inspections and maintenance of on-site equipment and facilities, conducted comprehensive checks and risk assessments of specialized vehicles, and implemented intelligent back-end management systems for new-energy equipment, enabling real-time monitoring and control and further optimizing the operational performance of various vehicles. At the same time, BGS has carried out thorough, all-encompassing, and end-to-end inspections of check-in counters and boarding gate operating systems to ensure that all preparatory work is fully in place. Regarding staff training, while continuing to uphold epidemic prevention and control measures, BGS has adopted a blended online-and-offline approach tailored to actual needs. Covering topics such as flight visa information, entry and exit policies of the destination country, epidemic prevention requirements, and changes to boarding gate procedures. Organize employees to participate in specialized refresher training and assessment sessions to enhance and consolidate their business skills, ensuring that they thoroughly master the new processes, requirements, and standards. At the same time, conduct multi-themed tabletop exercises to respond to emergencies, further improving employees’ ability to handle unexpected situations effectively.

Attentive service ensures travelers have a warm and comfortable journey.

As of now, several airlines—including Air Astana, Hong Kong Airlines, Ethiopian Airlines, and Singapore Airlines—have resumed passenger flights. BGS focuses on customers’ actual needs, proactively communicates with airlines, carefully reviews each airline’s operational requirements and the challenges involved in flight operations under the pandemic, and develops detailed flight support plans to provide customers with even higher-quality service. All positions are further... Optimize staff allocation and strengthen dynamic monitoring of critical support areas. Move up the document verification process to the check-in stage, increase the number of guidance personnel, and remind passengers to maintain safe social distancing. Implement epidemic prevention measures such as Health Code checks, temperature screenings, passenger flow management, and hand disinfection. Promptly answer passengers’ questions and help them streamline their procedures. At the same time, further promote “age-friendly” services for groups such as elderly passengers, continuously optimizing support measures at key stages—including baggage handling and retrieval—to ensure a smooth and efficient travel experience throughout the entire journey.

Together again, we set off anew! With even greater enthusiasm and unwavering determination, BGS will continue to uphold regular epidemic prevention and control measures while providing customers with comprehensive ground support services that are safer, more efficient, more convenient, and more enjoyable.