As of August 31, the 2023 summer travel peak season support work has officially come to a close. Over the 62-day period, BGS ensured the safe operation of more than 14,000 domestic and international inbound and outbound flights, carried over 2.02 million passenger trips, and handled over 320,000 pieces of baggage, delivering a successful and impressive performance in this year’s summer travel “major test.”  

Pay attention to details and optimize the travel experience.

To fully ensure smooth operations during the summer travel peak, BGS has focused on the actual travel needs of the large number of passengers at the capital airport. It has proactively refined various support plans, continuously optimizing and adjusting service details to ensure that passenger travel is more efficient, more convenient, and more enjoyable.

In terms of staff scheduling, BGS flexibly allocates personnel based on the total daily flight volume and the number of flights during different time periods, ensuring sufficient capacity and smooth, orderly operations. Regarding passenger services, in light of the increased number of unaccompanied minors during the summer travel season, BGS has selected professionally trained female staff to form the “Sister Group.” This group provides comprehensive, immersive, “motherly” care throughout the entire journey, offering each child traveling alone thoughtful, attentive, and personalized service. In addition, BGS continues to roll out region-specific “dialect” services for various routes, ensuring that passengers traveling through the Capital Airport feel a sense of warmth and familiarity—just like coming home.

In terms of remote aircraft stand support, due to the frequent occurrence of high temperatures in the Beijing area this summer, BGS conducts thorough daily cleaning of shuttle buses ahead of time and activates the cabin air conditioning prior to passengers boarding, maintaining the cabin temperature between 22°C and 28°C to provide travelers with a cooler and more comfortable riding experience. Regarding baggage handling, BGS employs an “unload and transport immediately” approach off the aircraft, promptly delivering luggage to the baggage hall and thereby reducing passenger waiting times. When stowing luggage, baggage handlers strictly adhere to the “two horizontal, one vertical” standard to ensure that luggage is transported safely and securely.

Adopt multiple measures to fortify the safety defense line.

During the summer travel season, special weather conditions such as heavy rain and strong winds occur frequently, placing considerable pressure on flight support operations. To enhance the travel experience of passengers at the capital airport under these challenging weather conditions, BGS has further strengthened its communication and coordination with all on-site units, closely monitoring real-time flight updates and weather alerts to ensure that information is transmitted efficiently and accurately.

In terms of passenger services, BGS places particular emphasis on the needs of special passenger groups and adjusts its service measures in real time according to the actual on-site conditions, ensuring that passengers travel safely and conveniently. In particular, for remote aircraft stands, BGS provides passengers with disposable raincoats and increases the number of guides stationed near shuttle buses and passenger boarding stairs to offer guidance and reminders. When assisting wheelchair-bound passengers, BGS uses waterproof covers in advance to protect the seat areas of wheelchairs, preventing them from getting wet.

To help passengers experiencing issues during baggage check-in quickly and directly reach the baggage inquiry counter, BGS has placed panda-themed informational signs on the baggage claim carousel, providing timely guidance to help passengers find the right channels and methods for resolving their problems. At the same time, during peak arrival periods, BGS has increased the number of staff at the baggage inquiry counters to ensure that passengers can promptly and efficiently complete their baggage information declarations and receive assistance in addressing urgent or difficult baggage-related issues.

Flexible response showcases the dedication of ground service personnel.

This year, the summer travel peak coincides with the opening of the Chengdu Universiade. To ensure both the smooth operation of summer travel services and the successful support for the Universiade, BGS held a preparatory meeting in advance to develop comprehensive support plans, guaranteeing that the entire process will be efficient, stable, and well-organized.

The biggest challenge in ensuring flight support for the Universiade is handling oversized baggage. Since the luggage involved in these flights often includes sports equipment such as pole vault poles and single-oar rowing boats—items that are exceptionally long—and each piece can weigh up to 100 jin, they cannot be checked or transported using conventional oversized-baggage procedures. To address this issue, BGS activated its emergency support protocol, proactively coordinated with relevant parties, and dispatched personnel to form a dedicated handling team. The team moved the oversized baggage to the baggage sorting hall, after which staff worked in pairs, using straps to secure both ends of the bags, and manually transported the luggage to the aircraft parking positions, ensuring timely and efficient delivery.

Although the summer travel support efforts have come to an end, BGS’s enthusiasm and commitment to providing professional, high-quality service to the many passengers at the Capital Airport will never wane. Moving forward, BGS will continue to approach its work with great passion and meticulous attention to detail, helping passengers at the Capital Airport embark on their journeys with warmth and confidence.