To thoroughly implement Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era and the spirit of the 20th National Congress of the Communist Party of China, and to strive to enhance the overall competence of gate-service personnel, the “Reaching New Heights—The Decisive Opportunity” Gate-Service Professional Skills Invitational Competition, hosted by BGS, was recently held in Beijing. Six teams from five organizations—including BGS, Air China’s Ground Services Department, China Eastern Airlines’ Beijing Branch, Hainan Airlines’ Beijing Operations Base, and BGS’s gate-service providers—participated in this invitational competition. On the day of the competition, leaders from Capital Airport Group, Capital Airport Co., Ltd., and all participating teams attended the event to observe the competition and present awards to the winning contestants. The BGS leadership team, members of the special working group, and mid-level managers also attended the competition in person. Zhang Hongkong, General Manager and Deputy Secretary of the Party Committee of BGS, and Shi Yuhong, Member of the Party Committee, Deputy General Manager, and Head of the Trade Union, delivered opening and closing remarks at the competition, respectively.

In his speech, Zhang Hongkong warmly welcomed the representatives from various units. Focusing on the requirements outlined in the report of the 20th National Congress of the Communist Party of China—“accelerating the building of a transportation powerhouse”—and in the Civil Aviation Work Report, which emphasizes “firmly upholding the principle that development is for the people,” Zhang highlighted the crucial role of gate services in ensuring high-quality ground support at national borders. He expressed earnest expectations for the participating team members and expressed strong hopes that BGS would continue to play an even greater role in the future, actively organizing labor skill competitions and other initiatives to create a platform for various service and support units to communicate, learn from each other, engage in mutual exchange, and collectively enhance service standards.

It is reported that this invitational competition has been entrusted to the Civil Aviation University of China to develop the test questions and serve as the referee. The competition consists of two parts: a theoretical assessment and a practical service assessment. The theoretical assessment focuses on topics including the spirit of the 20th National Congress of the Communist Party of China, the Civil Aviation Administration’s “14th Five-Year Plan” special plan for passenger services in air transportation, and the Administration’s guiding opinions on facilitating services for first-time air travelers. The test comprises three types of questions: mandatory questions, buzzer questions, and risk questions. The practical service assessment closely follows daily operational procedures and service standards, featuring three event items: inventory of boarding passes, broadcast script delivery, and scenario simulations. During the competition, each participating team engaged in friendly rivalry, showcasing their unique strengths and skills. In the theoretical assessment, team members answered various theoretical questions with well-reasoned arguments and precise responses. In the practical assessment, they demonstrated exemplary professionalism and orderliness, fully leveraging their extensive service experience and professional skills to handle unexpected situations—such as changes to boarding gates, delayed passenger boarding, and serving special passengers—with meticulous care and attentiveness, thereby highlighting their excellent service qualities of professionalism, rigor, and warmth. Thanks to the competitors’ spirited and determined efforts, the entire competition venue was filled with exciting moments, and the audience below continuously applauded throughout the event.

After a tense and intense competition, the BGS On-Time Team ultimately won the championship.

This invitational competition has enhanced the overall competence of boarding gate service personnel, fostered greater exchanges among the industry and individual companies, and laid a solid foundation for deepening future business cooperation and further strengthening the national gateway service brand. Moving forward, BGS will take this competition as an opportunity to actively put the “genuine and heartfelt service” philosophy into practice, continuously strengthen industry exchanges and interactions, and promote the regular development of skills competitions. By using competitions to drive learning, leveraging learning to enhance practical application, and diligently practicing through hard work and perseverance, we will effectively bring back to our daily work the superb skills and outstanding professionalism demonstrated by the competitors, and wholeheartedly dedicate ourselves to delivering high-quality ground services in civil aviation through concrete actions.