—— BGS A Side Story on Ice-Removal Support for the Lei Feng Memorial Day

3 Moon 5 On that day, the tail end of the Spring Festival travel rush coincided with the anniversary of Lei Feng’s memorial day. Amidst the Awakening of Insects solar term, Beijing Capital Airport “happened to” encounter a special test—a mix of rain and snow. As a key force in ensuring flight operations for de-icing and snow removal at Beijing Capital Airport, BGS All departments are working closely together, fulfilling their duties conscientiously and putting into practice the principle of “Civil aviation serves the people.” They are making every effort to ensure smooth flight operations during rainy and snowy weather, guaranteeing the safe and seamless arrival and departure of passengers. Through concrete actions, they are enabling the spirit of Lei Feng to shine even more brilliantly in the new era.

“Snow conditions are orders!”

Faced with this “surprise attack” of spring snow, company leaders took the lead in command, department managers stayed firmly on the front lines, and employees at all levels diligently performed their duties, adopting “ 2 plus 7 The combined approach of designated-area de-icing and aircraft-position de-icing has orchestrated a “symphony” of de-icing operations in the western area, ensuring that de-icing support was carried out safely and efficiently.

After receiving the de-icing task instruction, the Apron Operations Department and the Aircraft Maintenance Department conducted advance forecasting, maintained thorough communication with all relevant airlines, strengthened coordination with the Airfield Management Department, and enhanced their synergy in complex operational environments. The Department’s Operations Control Subdivision transformed into a “weather mini-radar,” continuously monitoring airport weather conditions, proactively reviewing flight schedules, and working closely with... AOCC The Joint Operations Coordination Committee, the Airport Operations Management Committee, and the Command Center work in coordinated synergy to record flight support data in real time. Based on weather forecast information, relevant departments participate in the Capital Airport Operations Management Committee’s ice and snow control meetings, where they analyze and evaluate de-icing support strategies for rainy and snowy weather conditions and precisely assess de-icing capabilities.

Behind the efficient “Ice Removal at Lightning Speed” service lies not only forward-looking strategic analysis and deployment but also, crucially, the professional expertise of our staff and well-established procedures. Drawing on years of ice-removal experience, the Maintenance Department and Apron Operations Department have refined a unique “secret recipe”—the “Three-Three Fixed Ice-Removal Method.” This method involves: “Three Fixed Elements” for ice-removal—fixed personnel for each ice-removal team, fixed configurations linking ice-removal teams with ice-removal vehicles, and fixed positioning of ice-removal vehicles relative to designated aircraft stands; and “Three Fixed Communications” ensuring fixed communication frequencies between ground control and aircraft positions, between the command center and the on-site operation teams, and between emergency response vehicles and relevant parties. By implementing these fixed protocols, we guarantee that ice-removal vehicles receive every instruction precisely and efficiently, enabling them to reach their assigned aircraft stands in record time. It’s as if the ice-removal process is running at “double speed,” significantly reducing the time required to de-ice aircraft and ensuring safe and timely flight operations. During this targeted ice-removal period, BGS Open collectively 7 One de-icing position, put into operation. 36 Department de-icing vehicle and 121 Professional experts, ensuring... 23 For the de-icing requirements of each flight, the actual time required to provide support for wide-body and narrow-body aircraft in the western region was both below the standard time.

Treat every day as if it were today.

Putting thoughts into action, each team in the Passenger Transport Department has assigned a volunteer dedicated to carrying forward the spirit of Lei Feng. Wearing brightly colored sashes, these volunteers act like “detectives,” keenly sensing even the smallest needs of every passenger and going all out to resolve both big and small troubles throughout their journeys. They are “traffic controllers” with eyes everywhere—when there’s a long line at the check-in counter, these volunteers carefully direct and guide passengers, ensuring smooth and orderly check-in procedures and minimizing wait times as much as possible. They’re also walking, considerate “little navigators”—after passengers complete check-in, the volunteers patiently point them in the right direction toward security screening, helping them quickly switch into “flight mode.” These volunteers are also walking “100,000 whys”—whenever they encounter a passenger with questions, they proactively step in to offer helpful assistance, all in the hope of seeing a satisfied smile on their faces. They also possess sharp, observant eyes, constantly keeping an eye on passengers’ conditions, especially elderly travelers who are traveling alone. They take the initiative to approach these passengers, offering companionship and listening attentively to their needs, ensuring that travelers feel deeply cared for and making travel easier and more enjoyable for senior citizens. In addition, BGS We’ve also prepared “Silver-Age Care Kits” tailored to the special needs of elderly travelers, containing items such as reading glasses, bandages, sticky notes, tape, and paper bags. 63 As Mr. Liu, who is in his 70s, was checking in, he jokingly remarked, “I forgot to bring my reading glasses when I left home—now it’s just like being blind! But you’ve really thought of everything. Not only have you solved a practical problem, but you’ve also made us elderly travelers feel cared for and respected at the capital airport. Thank you!”

The successful completion of the ice-clearing support mission for this Lei Feng Memorial Day not only fully demonstrated... BGS its emergency response capabilities and team spirit, and further demonstrated BGS People embody a spirit of dedication—loving and excelling in whatever they do, and continuously striving for innovation—with a constant commitment to putting the principle “Civil aviation serves the people” into practice. Emulating the spirit of Lei Feng isn’t limited to Lei Feng Memorial Day alone. BGS People treat each day as if it were today, providing higher-quality services to a wider range of passengers and making aviation ground services safer, more efficient, more convenient, and more enjoyable.