Wang Xiujuan and Li Qian of the Ministry of passenger transport reported: Recently, the luggage inquiry branch of the Ministry of passenger transport has launched a new convenient service, the mobile counter service for luggage inquiry, which moves the line inspection service forward to the baggage claim conveyor belt, providing more convenient services for inbound passengers.

Abnormal luggage has always been a major problem in the aviation industry, which has caused a lot of inconvenience to passengers. In order to improve the service quality of BGS baggage inquiry, improve the service quality of passengers, alleviate the troubles of passengers after abnormal luggage conditions, and minimize the inconvenience of passengers, the baggage inquiry Division has formally implemented the use of "mobile counter" with BGS logo this month after careful research and planning.

It is understood that the baggage inquiry mobile counter service is before the flight enters the port, the baggage inquiry and inspection staff will print and post the known information of insufficient collection, and place the mobile counter in the position that passengers must pass before they arrive at the conveyor belt, so as to attract the attention of passengers at the first time, play a role of prompt, and timely inform passengers of the relevant luggage situation, so as to avoid the occurrence of fruitless situation when passengers go to the conveyor belt blindly 。 At the same time, in the case of a large number of less received luggage, the mobile counter can also be used to fill in emergency documents for passengers at the scene, divert front desk passengers, speed up the processing speed of luggage cases, shorten the overall declaration time of abnormal luggage, reduce negative emotions, let passengers feel better service, and let baggage inquiry staff have more efficient processing speed.

The Ministry of passenger transport will always pay attention to the service experience of customers and passengers, continue to adhere to the concept of "luggage is as important as passengers", practice sincere service and highlight the image of humanistic service.