(BGS deputy general manager Zhang Hongkong (first from right), general manager of passenger transport department Han Lei (first from left), with award-winning employee Gong Jincheng
On June 27, the passenger service Promotion Committee of Capital Airport (hereinafter referred to as the Travel Promotion Council) held the theme activity of "sincere service, new experience of China" in the departure hall of Terminal T3, and held the 8th award ceremony of "China Service Star". Gong Jincheng, head of integrated service division of BGS passenger transport department, won the title of "service star" with the belief of persisting in high-quality service and excellent professional quality since joining the company for 18 years. Zhang Hongkong, member of BGS Travel Promotion Committee and deputy general manager, presented the service star trophy to gongjincheng.

Every year, "China Service Day" is like a big gathering of passengers and civil aviation people. This year, with the theme of "sincere service and new experience at home", the capital airport focuses on the four major themes of "sincerity, profusion, wisdom and humanity", so that passengers can fully feel the interactive experience of scientific and technological innovation and sincere service brought by the resident units of capital airport. As a member of the Travel Promotion Association, BGS actively cooperates with the organization work, integrates with the passengers into this super feast, and accompanies the passengers to travel happily with the professional, efficient and convenient service of national ground service.

Jiang Ning, director of the East check-in branch of the Ministry of passenger transport, is the winner of the 5th "China Service Star". As a representative of previous service stars, she has carried out a new experience exhibition of sincere service in the main venue of the event. By telling many touching service stories and promoting various new measures of sincere service of various units, she shows the continuous exploration and improvement of passenger service in the capital airport Continue to pursue.

At the same time, all previous service stars of BGS wear ribbons to provide services for passengers in their respective posts, and issue bookmarks with service star's remarks and stories, and introduce the contents of activity experience cards to passengers. Service stars are scattered in various areas of the terminal. They are the best display of BGS people's service style, and they are also high-quality models for employees to practice true feelings service.

BGS, as a national ground service, provides one-stop, integrated and whole process ground service for inbound and outbound passengers at home and abroad. On the day of China service day, BGS provided guidance services for 6 inbound and outbound passengers to handle check-in procedures efficiently and arrive at and leave the airport smoothly, and interact with passengers sincerely, so that passengers can experience convenient travel and enjoy the whole journey with the help of BGS professional service personnel.