As the summer vacation approaches, to speed up check-in procedures for students returning home and ensure their safe and efficient travel, the Passenger Transport Department has recently taken a coordinated and comprehensive approach. While strictly adhering to epidemic prevention and control requirements, the department has actively allocated resources and is doing its utmost to provide full support and protection for students returning home.

Specialized training takes precedence. After receiving the flight support task plan, the domestic team within the Passenger Services Check-in Division made full use of the recent period of low flight activity to conduct specialized training focused on serving the “student rush.” The training content centered on the current domestic epidemic situation and incorporated the pandemic prevention policies applicable to each flight’s destination, enabling check-in staff to promptly understand and master these policies, thereby enhancing the efficiency and accuracy of check-in procedures. Moreover, the training content is updated in a timely manner to reflect real-time changes in policies, ensuring that staff remain accurately informed about the latest local regulations and avoid any omissions or misunderstandings during check-in operations. During the training, the Check-in Division paid close attention to and assessed the intern team within the group. Team leaders guided the interns through realistic scenario exercises, helping to improve the business skills of the entire intern cohort.

Detailed services to prevent delays. As the company’s frontline service position, the check-in department has always adhered to sincere and heartfelt service. To ensure a smooth departure process for students returning home, in addition to conducting specialized training, the domestic team within the check-in department holds daily team meetings to promptly communicate updates on epidemic prevention measures and flight operations. Based on the specific epidemic prevention requirements of different regions—especially the unique policies of special areas—team members independently compile epidemic prevention manuals and conduct real-time checks and updates of the content every day. Furthermore, the check-in department has refined its emergency response plans and established a communication mechanism with airlines. During check-in procedures, if a passenger is unable to board smoothly due to pandemic control policies, the check-in staff will promptly contact the airline, inform the local disease control authorities about the passenger’s situation, and assist the passenger in rebooking their flight. The check-in department has also set up green channels at both the check-in counters and boarding gates, enhancing staff guidance to reduce passengers’ waiting times during check-in. For student passengers with numerous carry-on bags, check-in guides are required to provide coordinated assistance in moving luggage, ensuring that students feel the warmth and comfort of home at the airport.

The Check-in Division of the Passenger Transport Department has adopted a variety of measures to enhance efficiency and improve services, making students’ journeys home safer, smoother, and more efficient. Moving forward, while continuing to ensure smooth operations during the summer peak season, the Passenger Transport Department will closely monitor developments in international flights, conduct proactive assessments, and guarantee the seamless operation of the summer travel peak.