Ground Service Assurance Plan for Air Transportation of Passengers with Special Needs

• Scope of Services

For all domestic and international passenger flights handled by Beijing Airport Ground Services Co., Ltd., we provide ground service support at Beijing Capital Airport’s terminal buildings and apron areas, in accordance with the special passenger service requirements submitted by the airlines for passengers arriving and departing.

• Definition

In accordance with the requirements of laws and administrative regulations such as the Civil Aviation Law of the People’s Republic of China, the Law of the People’s Republic of China on the Protection of Persons with Disabilities, the Law of the People’s Republic of China on the Construction of Barrier-Free Environments, and the Law of the People’s Republic of China on the Protection of the Rights and Interests of the Elderly, passengers with special needs refer to those who, due to age, physical condition, or other reasons, require additional services during air transportation. Specifically, these include: passengers with disabilities, elderly passengers, infant and child passengers, pregnant and postpartum passengers, and passengers who are ill or injured.

• Service Application Method

Beijing Airport Ground Services Co., Ltd. is the ground service agent for domestic and international air carriers at Beijing’s airport terminals. Special passenger services cover all aspects of support—from the departure station, through in-flight services, to the arrival station. Therefore, if you wish to request special passenger services, please contact the customer service of your airline or check their official website to submit your application for such services.

• Ground Service Procedures

• Enter the port

1. Based on the special passenger information provided by the airline and in consideration of the passengers’ actual needs, ground service staff will carry the necessary assistive equipment and head to the aircraft boarding gate to wait for the special passengers.
2. After receiving special passengers, ground service staff will assist them in completing the relevant joint inspection procedures according to the terminal’s special passenger routing. (Applicable to international flights.)
3. Ground service staff assist special passengers in retrieving their checked baggage.
4. Ground service staff assist special passengers in making their way to the arrival hall.

• Departure

1. Based on the special passenger information provided by the airline and taking into account the passengers’ actual needs, ground service staff will bring along the necessary assistive equipment and head to the flight check-in counter.
2. After receiving special passengers, ground service staff will assist them in completing the relevant joint inspection procedures according to the terminal’s special passenger routing.
3. Ground service staff assist special passengers in heading to the flight boarding gate to wait for their flights.
4. Ground service staff assist special passengers with boarding and ensure a smooth handover to the flight crew.