To implement the requirements of the Civil Aviation Administration and the Group Company’s meeting on flight punctuality and service quality, as well as the deployment meeting on operational support during the thunderstorm season, 6 Moon 17 Day, BGS The company held a meeting to promote service work and deploy measures to ensure flight operations during the thunderstorm season. Zhang Hongkong, Deputy General Manager of the company, attended the meeting and delivered a speech.

The meeting heard work reports from the Quality and Safety Department and various operational departments. The meeting emphasized that in recent years, both the Civil Aviation Administration and the Group Company have attached great importance to service work, since... 2016 Starting from this year, we have been organizing annual special campaigns focused on service quality, each with distinctive features and diverse themes. Particularly during the 14th Five-Year Plan period, the Civil Aviation Administration has placed service work at the strategic level of its planning and continues to advance it steadily. This year, we are launching an initiative themed “Year of Service Planning Implementation,” firmly promoting the steady implementation and落地 of the 14th Five-Year Plan’s service strategy.

The meeting pointed out that, as the epidemic situation improves and flight volumes gradually recover, the company will face increasing pressure to ensure service quality in the second half of the year. All departments should focus on two key areas: advancing priority tasks and addressing challenging service issues. In particular, they should prioritize five key service assurance measures. First, strengthen top-level design—each department should fulfill its own responsibilities, coordinate comprehensively, and work efficiently to build a service quality management system, develop service standards, and cultivate service brands. By adopting a “grand service” strategy, we can promote the company’s high-quality development. Second, firmly uphold the bottom lines of aviation safety and epidemic prevention and control. With a sense of responsibility and mission—always keeping a watchful eye—we must rigorously implement the “six requirements” and strictly enforce the “four-party responsibilities” for epidemic prevention and control, paying close attention to rectifying identified problems. Third, steadily advance the service work plan, conduct thorough risk analyses and identify service shortcomings, summarize and distill valuable service experiences and outstanding initiatives, and explore ways to build an excellent service brand. Fourth, combine case-based education to enhance service risk awareness and systematically address service bottlenecks and challenges. Fifth, by strengthening information communication, focusing on high-risk service areas, reinforcing service recovery efforts, and efficiently allocating equipment resources, we will spare no effort to ensure smooth flight operations during the thunderstorm season. Through these five specific service measures, we will fully put into practice the “genuine service” philosophy, making air travel smoother, more convenient, and more efficient for passengers.

Ensuring flight operations during the rainy season is not only about... 2022 The quiz for the annual “Civil Aviation Service Planning and Implementation Year” thematic event is not only a test of the company’s service quality management system construction but also a verification of the “genuine service” philosophy. BGS We will continue to implement all service management requirements set forth by the Civil Aviation Administration and the Group Company, spare no effort in ensuring smooth flight operations, and effectively mitigate service risks posed by thunderstorms. With a more proactive and enterprising attitude, a rigorous work ethic, and an unwavering commitment to overcoming challenges, we will drive the dual enhancement of our service management system and service governance capabilities, thereby safeguarding passengers’ sense of happiness and fulfillment in their air travel experiences.

The Quality and Safety Department, heads of various operational departments, and service management personnel attended the meeting.