Recently, the self-service check-in counters in Area C of Terminal 3 at the Capital Airport were officially put into operation for Cathay Pacific Airlines. The Passenger Services Department is actively assisting Cathay Pacific Airlines in providing smooth self-service check-in services for passengers.  

It is reported that the international self-service check-in equipment is simple and convenient to operate. Passengers can automatically obtain their information by scanning valid documents such as passports, Home Return Permits, and Hong Kong and Macao Travel Permits through the system. By following the on-screen prompts and confirming each step carefully, they can print their boarding passes and baggage tags and complete the baggage check-in procedures—all without having to queue or wait. During the preliminary testing phase, the Passenger Services Department acted as a communication bridge, working closely and in active coordination with the holding company and Cathay Pacific Airways. Any issues identified were promptly reported and effectively addressed, thereby providing strong support for the smooth advancement of all related tasks.

On the day self-service check-in was launched, the Passenger Services Department arranged guides to direct passengers arriving for self-service check-in according to their needs. Given that currently self-service check-in is available only for passengers flying directly to Hong Kong and whose baggage does not exceed the weight limit, the guides used simple inquiries at the entry point to provide targeted guidance. They also explained to passengers who did not meet the eligibility criteria for self-service check-in, directing them instead to the manned service counters. Meanwhile, in front of the manned service counters, guides actively asked passengers in line who met the eligibility requirements whether they wished to use the self-service kiosks, and directed them accordingly, thereby reducing passenger waiting times. In addition, to ensure that elderly passengers and those with mobility issues—or other passengers requiring assistance—could comfortably use the self-service check-in equipment, guides provided hands-on assistance throughout the check-in process, answered passengers’ questions, and ensured that all eligible passengers could complete the self-service check-in procedure quickly and efficiently.

The self-service check-in service effectively diverts passenger flow, reducing wait times at the counter and further enhancing travel convenience and service satisfaction for passengers. The Passenger Transport Department of BGS will continue to uphold the philosophy of "people-oriented, heartfelt service," taking passenger needs as our starting point and delivering an even better travel experience to our passengers.