As the Mid-Autumn Festival and National Day double holiday approaches, the BGS Cargo Department—being the most important support unit at the capital airport’s air logistics port—has demonstrated its unique sense of responsibility. Relying on precise coordination across all operational links and focusing on safety, operations, and service, the department is making every effort to ensure smooth and secure fulfillment of all support tasks for the “double holiday.”

Safe, stable, and controllable

In terms of information dissemination, the International Freight Operations Division promptly conveyed to senior management the company’s and the Freight Department’s operational support, “stability maintenance,” and security plans. The division also refined these requirements by taking into account the actual operational practices and key control areas specific to its own operations. All departments carried out comprehensive communication and implementation through various channels, including regular meetings for management personnel, team meetings, and morning briefings. At the same time, the division highlighted the on-site “control” and response roles of duty managers, emphasizing four key monitoring items: the progress of critical flights, the completion status of operations at important time nodes, communication and coordination among departments and positions, as well as the proper use of electrical equipment, operation of large-scale machinery, fire safety measures, and the on-duty presence and handover procedures of employees.

In terms of on-site management, building upon the existing zone-based control model and assigning specific responsibilities to designated personnel, we will continue to implement a vertically structured approach, particularly focusing on key areas within the warehouse, "edge and corner details," high-priority sensitive individuals, and suspicious persons (or goods). First, all levels have increased the frequency of site patrols, along with corresponding inspection procedures and content. Second, commercial staff are tasked with closely monitoring compliance with operational standards for hazardous materials. Third, commercial staff must take care to avoid incidents involving concealed air cargo. Fourth, we have identified and addressed vulnerabilities in the information-handover process. Fifth, all on-site forms, documents, and shift supervisor duty logs must be complete, standardized, and clearly organized.

Cargo volume is operating steadily.

Despite external factors such as security restrictions and diversion of cargo sources, it is expected that the volume of cargo handled from September to October this year will remain roughly at last year’s level. The cumulative total inbound cargo will still reach over 16,000 tons, with an average daily inbound volume projected to be close to 400 tons. Currently, each ground scale for BUP (full container units) can weigh and inspect up to 25 containers per hour; two receiving staff members can simultaneously check more than 40 incoming documents in one hour. At the departure end, nearly 25 flights are processed within 24 hours, with close to 800 documents handled. Departure assembly staff each handle between 2 and 3 flight operations. HU’s daily operational volume reaches 9 departing flights, with a daily outbound cargo volume of 80 tons on average. Each EK freighter flight carries a full load of 37 pallets, totaling nearly 99 tons of cargo. Similarly, airlines such as Singapore Airlines, All Nippon Airways, FedEx, Air France, and KLM also generally operate at full capacity on their departures.

Seamless and convenient service

To create a smooth and efficient service operation environment, the Freight Department has comprehensively implemented a series of supporting measures from two key perspectives: information acquisition and resource integration. The aim is to accelerate the handling and dispatching of goods after they enter the warehouse, thereby boosting the efficiency of internal resource allocation. On one hand, this speeds up the inspection and entry of goods from outside the warehouse; on the other hand, by "compressing" time and resources at the front end, it leaves more ample operational time for the back end, ensuring both the quality and timeliness of outbound assembly. In this way, a positive, self-sustaining cycle of overall operations can be established.

Fully grasp information to ensure smooth communication across all stages. The Freight Department conducts regular customer follow-ups on service performance to understand customers’ actual needs and any issues encountered during the transportation process, and then develops and adjusts service measures accordingly. The department also maintains regular communication with outsourced labor companies to identify and address their respective service shortcomings and weak links, sharing key areas of focus such as inspection systems, inspection records, operational standards, and personnel monitoring. Taking the receipt and shipment of international cold-chain goods as an example, thanks to enhanced communication, the Freight Department can obtain in advance accurate quantities and approximate arrival times of cold-chain goods that customers are about to ship. This allows the department to prepare in advance—such as arranging operational sites, preparing container equipment, and reserving storage space—so that once the goods arrive, they can be quickly assembled and stored.

Convenient operation ensures smooth and efficient on-site coordination. Before goods are warehoused, dedicated personnel are assigned to conduct a preliminary inspection of the packaging, screen for any issues, and maintain orderly flow at the front end. For goods that fail to meet standards, we coordinate with customers to reroute them around the security checkpoint, thereby speeding up the inspection and warehousing process for other items. We also standardize the stacking of loose goods in bins, ensuring they do not exceed height or width limits and making full use of the warehouse’s three-dimensional storage space. Prior to assembly, we perform a second, thorough visual inspection of the goods. Skilled workers who are familiar with airline assembly standards and specific requirements meticulously and carefully handle the entire assembly process, minimizing the need for rework. We emphasize close coordination and communication between on-site staff and external contractors, covering resource allocation, efficiency and quality management, the “receiving,” “using,” and “returning” of consumables, as well as the organization and maintenance of operational order and environment during peak periods. Based on the actual situation on-site, we promptly arrange cross-training and mutual support among staff members to meet operational demands. Finally, we have carried out necessary maintenance and upkeep on the warehouse’s floor scales, infrastructure facilities, and related equipment to prevent equipment-related issues from affecting the efficiency of receiving and shipping operations.

The BGS Freight Department will continue to monitor the effectiveness of various measures based on cargo volume trends, customer needs, and on-site conditions. Guided by the principles of practicality and simplicity, we will make adaptive adjustments and improvements as needed. We will also keep steadily refining and implementing various safeguard measures, focusing on the three key areas of safety, operations, and service.