— BGS Helps Unaccompanied Minors Fly Safely and Peace of Mind During the Spring Festival Travel Rush

Since the start of the Spring Festival travel rush, there has been a noticeable increase in the number of underage passengers departing from the Capital Airport. According to statistics, BGS has recently assisted 52 “unaccompanied children” aged between 5 and 12 years old in making their journeys smoothly. Accompanied by BGS staff, these “unaccompanied children,” holding hands tightly as they navigate through the terminal, have become a beautiful sight along the Spring Festival travel route.

To provide excellent service for “unaccompanied children” during the Spring Festival travel period and ensure that these “little lone warriors” traveling alone enjoy a safe, convenient, and pleasant air travel experience, BGS has attached great importance to this task and made early preparations. We have prioritized selecting staff with “childcare experience,” conducted targeted special-service training, and rationally allocated dedicated support personnel. In close cooperation with airlines, security companies, and relevant inspection agencies, we’ve worked together to achieve seamless coordination at every ground-handling stage. We offer one-stop, attentive services—including check-in assistance, accompanying passengers through security checks, and helping them board the aircraft—to ensure that unaccompanied children travel safely and happily.

Prepare with care to provide thoughtful service.

Whether a child can safely and smoothly “fly” alone is the top priority that every parent focuses on. In the process of a child’s arrival and departure by air, BGS assumes the most critical “first responsibility” and “first impression.” Parental satisfaction and the child’s sense of trust are both established during the initial encounter and throughout the service.

Before the start of the Spring Festival travel rush, BGS’s Passenger Transport Department specially established a “Unaccompanied Children Companion Team” to thoroughly study service needs and characteristics, and to offer differentiated services tailored to different age groups. For children aged 5-7, who are full of interest and curiosity about their surroundings and new experiences yet lack awareness of safety and self-protection skills, we assign “motherly staff” to provide care and attention. As for children aged 9-12, who possess a certain level of cognitive ability and independent thinking, and have their own perspectives and judgment on people and events around them, we assign lively and youthful ground-service “young ladies” as companions, ensuring seamless communication without any “generation gap” and making the companionship even more comfortable and enjoyable.

The “Unaccompanied Minors Application Form” serves as a crucial tool for conveying essential information about young passengers between the departure and destination airports, and it also plays a vital role in ensuring smooth coordination between ground handling and in-flight services. To make the handover process more efficient and convenient for guardians, the Passenger Services Department has proactively organized and streamlined the application forms from various airlines, distilling key information. Moreover, the department has innovatively encouraged guardians to complete the application form interactively. This approach not only enables us to gather more detailed passenger information, facilitating personalized service delivery, but—more importantly—significantly improves the efficiency of the handover procedure, allowing unaccompanied minors and their families to spend more time saying goodbye at the airport.

Careful and considerate attention, giving parents peace of mind.

To reassure parents, BGS has carefully designed its service procedures so that young travelers can enjoy comprehensive care from the very first step of their arrival at the capital airport. Convenient check-in, swift security screening, hand-in-hand assistance, and thoughtful companionship—each heartwarming measure helps young passengers ease their sense of separation from their parents and feel the comforting warmth of home all around them.

Just after saying goodbye to her daughter, who was traveling alone, Ms. Wang received a text message and video/photos sent by BGS special service personnel. “As soon as I saw my child’s smiling face, I felt at ease. BGS is truly meticulous and deeply understands the anxious hearts of parents whose children are traveling far away,” Ms. Wang said with emotion. Allowing parents to keep track of their children’s status—whether they’re waiting for their flight, boarding the plane, or being picked up—is also one of BGS’s key initiatives designed to give parents peace of mind.

BGS offers a comprehensive service for “unaccompanied children,” providing dedicated, round-the-clock assistance—from the moment they step through the airport gate to when they board the aircraft. From check-in to boarding, every step of the journey is accompanied by specially trained staff, ensuring a smooth and hassle-free flight experience. The handover between cabin crew members is conducted with gentle, heartfelt care, significantly easing young passengers’ anxiety and helping them overcome their fear of flying alone.

Warm companionship, giving children peace of mind.

To provide more thoughtful and meticulous services for “unaccompanied children,” BGS has actively communicated and collaborated with airlines, launching a series of innovative initiatives. The “Care Package” is truly brimming with kindness—featuring toys, sticky notes, wet wipes, and much more. This small package carries BGS’s big-hearted intentions.

Family members of unaccompanied minors on incoming flights often arrive late due to traffic jams or other unforeseen circumstances, causing delays in picking up their children. After a long flight, children who can’t see their parents waiting for them can’t help but feel anxious and restless. To address this issue, BGS has specially set up a dedicated rest area for unaccompanied children. Here, children will find an abundance of books, colorful crayons, caring “moms,” and warm-hearted “older sisters,” providing them with a safe and comfortable environment as they patiently wait to reunite with their families.

“Thanks, older sister. Although I miss my mom so much, I’m also starting to feel a bit reluctant to say goodbye to you all.” Eight-year-old Nini waved goodbye to the ground service lady with lingering reluctance.

Service knows no bounds. BGS will always adhere to the principle of “Civil aviation serves the people,” continuously enhancing service quality and refining attention to detail, while closely attending to passengers’ diverse service needs, thereby creating a travel experience that is safer, more efficient, more convenient, and more enjoyable.