The bustling “May Day” mini-holiday has come to an end. During this year’s “May Day” period, BGS ensured the smooth operation of over 2,000 flights, carried more than 157,000 passengers, handled over 3,800 tons of cargo and mail, and processed over 154,000 pieces of baggage. To ensure that passengers at the capital’s airport enjoy a convenient, efficient, and seamless travel experience during the holiday, BGS has focused comprehensively on passenger needs and details, proactively planned ahead, implemented multiple measures, and made every effort to enhance service quality and streamline travel procedures, thereby providing robust support for passengers’ pleasant journeys.

Accelerate, enjoy a smooth and seamless experience.

Whether check-in and baggage claim are quick and convenient has always been one of the key concerns for travelers when flying. During holidays, when passenger traffic surges dramatically, improving speed and boosting efficiency become even more critical. To address this, BGS has focused on understanding travelers’ unique characteristics and actual needs, comprehensively optimizing service processes and upgrading service initiatives, thereby sparing passengers from the hassle of long queues.

Given the characteristics of increased numbers of group travelers and family travelers during holidays, BGS has introduced a pre-boarding check-in service for group travelers. By maintaining dynamic communication with group travelers based on real-time flight conditions, BGS ensures that group travelers and other passengers can complete their check-in at staggered times, further enhancing check-in efficiency and passenger experience. Meanwhile, for passengers departing on Japan Airlines and Cathay Pacific flights, BGS has expanded its services beyond manual counter check-in by introducing self-service check-in options. In addition, BGS has deployed extra staff to provide guidance and answer passengers’ questions, helping them complete check-in quickly and reducing wait times.

Meanwhile, in terms of baggage claim, BGS has further optimized its existing baggage claim announcements by transitioning from the traditional manual broadcasting mode to AI-powered voice broadcasts. Building on the existing bilingual (Chinese and English) announcements, BGS has also recorded and introduced broadcasts in smaller languages such as Russian, French, and Japanese, tailored to the specific characteristics of each airline partner. This provides passengers with more precise guidance, helping them complete their baggage claim quickly and conveniently. In addition, BGS has specially set up a dedicated service counter for group travelers at the baggage inquiry counters, enabling group travelers to handle their baggage inquiries in a centralized manner and significantly improving efficiency.

Improve quality and create premium services.

In addition to speed and efficiency, providing high-quality passenger services has always been BGS’s core goal. During the “May Day” holiday, BGS comprehensively upgraded its service quality, enabling the vast number of passengers at the capital airport to enjoy smooth travel while experiencing thoughtful, detail-oriented service.

Based on the trend of increased family travel during the holiday period, BGS has placed particular emphasis on special passenger groups such as the elderly, young children, the sick, the disabled, and pregnant women, as well as first-time flyers. During peak flight hours, BGS has added extra guidance and assistance stations, assigning experienced supervisors or key staff members to provide guidance and help passengers with any travel-related questions. Specifically for first-time flyers, BGS has launched a dedicated telephone registration service. Counter staff can note the passenger’s contact information in the check-in system according to the passenger’s needs, making it easy to reach out to them at any time and assist them smoothly through the boarding process. Meanwhile, BGS has also specially set up a waiting area for unaccompanied minors. This waiting area is equipped with drawing pens, picture books, children’s literature, toys, and other items, ensuring that unaccompanied minors have a pleasant and enjoyable airport experience.

In addition, during the “May Day” holiday, BGS’s T3 Two-Cabin Lounge welcomed a new client—Japan Airlines. Beyond completely upgrading and adjusting its food offerings and lounge decor, BGS has also introduced bilingual Chinese-Japanese greetings tailored to passenger needs, ensuring that travelers can fully enjoy a “home-away-from-home” experience.

Maintain stability and strengthen safe operations.

To ensure smooth and orderly operations during the “May Day” holiday, BGS at all levels have strengthened their on-duty and supervisory staffing during peak hours. Management personnel are taking the lead in providing guidance and promptly addressing any issues to guarantee safe and orderly operations on-site.

Meanwhile, to ensure that all employees fully internalize safety requirements, BGS has stepped up efforts to implement and close the loop during the holiday period. Through regular meetings, training sessions, and other channels, BGS is promoting the consistent dissemination of safety policies, safety responsibilities, and safe working attitudes, thereby effectively enhancing all employees’ awareness of their safety obligations. In addition, to effectively respond to potential special weather conditions such as thunderstorms and strong winds, BGS has taken a proactive approach by organizing, in several phases before the holiday began, emergency drills covering topics such as special weather contingency plans. These drills have strengthened employees’ capabilities and proficiency in handling unexpected situations, ensuring safe and smooth operations throughout the May Day mini-holiday.

Next, BGS will continue to enhance service quality, keep making steady efforts in the details, and do its utmost to ensure the safe and efficient travel of the vast number of passengers at the capital airport, thereby making a positive contribution to high-quality civil aviation services.